Returns & Exchanges
At Joy Street, we want you to be completely delighted with your purchase. If you are not satisfied for any reason, we offer a hassle-free return or exchange process within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely package your items in their original condition.
Drop Off Package
Affix the return label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing